Infotone Support Portal

Welcome to the Infotone support portal, where you will find support for printers, ink and toner cartridges that have been purchased from Infotone.

Please be aware that this page is designed to be of assistance to Infotone customers in concert with instructions from their personal account managers. If you get stuck, please give us a call!


Wondering why your cartridge is only printing 1000 pages before running out when it is rated to print 3000?
Click here to decode the 5% Page Yield Industry Standard


Firmware Issues

Check out these videos:

Turn Automatic Updates Off

Turn Cartridge Protection Off – Only for Networked or Wireless Connections (can be done from mobile phone, but may look a little different) (NOT USB)

Downgrade Your Printer’s Firmware to Get Going Again!



Or get the files and use our written guides:

HP Ink Firmware Files and Written Instructions

HP Toner Firmware Files and Written Instructions