Last updated: February 2026
1. Introduction
Infotone Imaging Supplies Limited ("we", "us", "our") is committed to protecting the privacy of our customers, website visitors and business contacts. This Privacy Policy explains how we collect, use, store and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our registered address is Unit 4 Plaxton Park, Cayton Low Road, Eastfield, Scarborough, North Yorkshire, YO11 3BY. For data protection enquiries, please contact us at orders@infotone.co.uk or call 0800 026 8031.
2. What Data We Collect
We may collect and process the following personal data:
Information you provide directly
- Name, company name and job title
- Email address, telephone number and postal address
- Order details, product preferences and purchase history
- Cartridge recycling collection details (cartridge types, quantities, collection preferences)
- Messages, enquiries and feedback you send us through our contact forms or by email
Information collected automatically
- IP address and approximate geographic location
- Browser type, operating system and device information
- Pages visited, time spent on pages and referral sources
- Cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Data
We use your personal data for the following purposes:
- Order fulfilment: Processing and delivering your orders, managing your account, and handling returns or complaints
- Cartridge recycling: Arranging collection of empty cartridges and processing recycling rewards
- Customer service: Responding to your enquiries, providing product support and communicating order updates
- Credit management: Obtaining credit insurance, making credit reference agency searches, credit control, and assessment and analysis including credit scoring
- Legal compliance: Meeting our obligations under applicable laws and regulations
- Business improvement: Product and statistical analysis to improve our services
- Security: Protecting our business interests, preventing fraud and ensuring the security of our website and systems
4. Lawful Basis for Processing
We process your personal data under the following legal bases:
- Contract: Where processing is necessary to fulfil a contract with you (e.g. processing orders, arranging recycling collections)
- Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, fraud prevention and marketing to existing customers
- Legal obligation: Where we are required to process data to comply with a legal obligation (e.g. tax records, health and safety)
- Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g. marketing communications)
5. Data Sharing
We may share your personal data with the following categories of third parties:
- Delivery partners: Courier and logistics companies to deliver your orders
- Payment processors: To process payments securely
- Banking and finance partners: Our bankers and financiers for the purposes of obtaining credit insurance, making credit reference agency searches, credit control, assessment and analysis (including credit scoring and statistical analysis), securitisation, and protecting our interests
- IT service providers: Hosting, email and website service providers who help us operate our business
- Professional advisors: Accountants, solicitors and auditors where necessary
- Regulatory bodies: HMRC, trading standards and other authorities where required by law
We will provide you with details of our bankers/financiers and any reference agencies used on request. We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Customer order records: 7 years from date of last transaction (for tax and legal purposes)
- Contact form enquiries: 2 years from the date of the enquiry
- Recycling collection records: 3 years from collection date
- Website analytics data: 26 months
After the relevant retention period, personal data is securely deleted or anonymised.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include server-side form processing with comprehensive security protections, rate limiting and bot protection on all forms, and secure transmission of data.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete data
- Right to erasure: You can ask us to delete your data in certain circumstances
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can ask for your data in a portable format
- Right to object: You can object to our processing of your data in certain circumstances
To exercise any of these rights, please contact us at orders@infotone.co.uk. We will respond to your request within one month.
9. Cookies
Our website uses cookies and similar technologies. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites (such as Trustpilot, Google Reviews, Facebook and Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any websites you visit.
11. Children
Our products and services are intended for businesses and adults. We do not knowingly collect personal data from children under 16 years of age.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown at the top. We encourage you to review this page periodically.
13. Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
14. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
Infotone Imaging Supplies Ltd
Unit 4 Plaxton Park, Cayton Low Road, Eastfield
Scarborough, North Yorkshire, YO11 3BY
Email: orders@infotone.co.uk
Phone: 0800 026 8031
